Support

Help with Nitro Shot

Answers to the questions we get most, and a direct line to the developer for anything else. Nitro Shot is built and supported by one person, so you get the same person who wrote the code.

Install and updates

Which Macs does it run on?
Apple silicon Macs (M1 and later) on macOS 12 Monterey or newer. Intel Macs are not supported. Windows 10 and 11 (x64) and mainstream Linux distributions are supported through the direct download.
App Store copy or direct download, which should I pick?
They are the same app. The App Store copy is sandboxed and updated by Apple. The direct download updates itself and can drive simulators and emulators on your machine, which the sandbox does not allow, so choose it if you want in-app capture.
macOS says the app is damaged or from an unidentified developer.
Download again from the Download page. Every direct build is signed with a Developer ID and notarised by Apple; that message means the file was altered in transit or an old build was cached by the browser.
How do I update?
App Store copies update through the App Store. Direct downloads check on launch and offer the update; you can also use Nitro Shot → Check for Updates. The nss command line tool is updated by re-running the install snippet from the Download page.

Capture

Capture opens the simulator but takes no screenshots.
Run Preflight on the Capture page. It tells you whether each device is booted, whether your app is installed on it, and what to do if not. Capture needs your app's bundle id (iOS) or package name (Android) in the project, and a build installed on the simulator or emulator. Each screen needs at least one step so the runner knows where to navigate.
Do I need Xcode or Android Studio?
For iOS capture, Xcode with at least one simulator runtime. For Android capture, the Android SDK platform tools and an emulator image. Framing, captions, export and store upload work without either.
Can I use screenshots I already have?
Yes. Drop PNG or JPEG files into the project's raw screenshots folder per locale and device, or import them from the Overview page. Capture is optional.

Stores and credentials

Where are my store keys stored?
In a credentials file on your own machine, never on our servers. The Setup page walks through getting each key and where it goes. Nitro Shot talks to the store APIs directly from your computer.
Upload to App Store Connect fails with a permissions error.
The App Store Connect API key needs the App Manager role, and the app record must already exist in App Store Connect with the same bundle id. Create the app there first, then upload.
Which stores are supported?
The Matrix page lists every store and platform with its current status, verified or planned.

Licences and billing

I bought on the App Store. Do I need a licence key?
No. App Store purchases unlock automatically on that Apple ID. Licence keys are for direct subscriptions and the web app.
How do I cancel or get a refund?
App Store purchases: through Apple at reportaproblem.apple.com. Direct subscriptions: the billing portal link in your receipt cancels renewal, and refunds within 14 days of a first purchase are handled by email. Details are in the Terms.
I lost my licence key.
Email from the address you bought with and it will be re-sent.

Privacy and data

What leaves my computer?
Only what you send: screenshots and metadata to the store you publish to, and text to the AI provider you choose for captions, if you choose one. Local providers keep everything on the machine. Crash reports are off unless you turn them on in Settings. The Privacy Policy has the full list.

More: Setting up credentials · Support matrix · Privacy · Terms